OrganiseIT (OIT) support and your move to JAVLN Officetech

OrganiseIT (OIT) support and your move to JAVLN Officetech

OrganiseIT (OIT) is still fully supported, and there's a clear path ahead when you're ready to move. This guide covers how to reach our support team, what OrganiseIT's retirement means for you and how JAVLN Officetech takes your broking further.

Getting support for OrganiseIT

If you have a question or need a hand with your OIT system, here's how to reach us:

• Create a support ticket: submit a new ticket
• How to write your support ticket: read our guide
• Email the Support Team: helpdesk@javln.com

OrganiseIT is retiring in 2027

• OrganiseIT will no longer be supported after June 2027. Until then, OIT customers keep full support, though no further development will be completed.
• OIT customers are warmly invited to move to our most capable system, JAVLN Officetech, whenever the timing suits.

What is JAVLN Officetech?

Officetech is a cloud-based document management and workflow platform built specifically for insurance broking. It picks up where OIT leaves off, with enhanced automation, tighter compliance controls and deeper system integrations.

Key capabilities include:

• AI-powered Client Activity Summaries
  • Consolidates years of client correspondence, documents, tasks and file notes into a single editable summary report.
• Automated email filing
  • Uses conversation tracking to route incoming and outgoing emails straight to the correct client folder.
• Microsoft 365 integration
  • An integrated toolbar inside Outlook, Word and Excel to file correspondence, insert client data and manage version control without switching applications.
• Built-in PDF tools
  • Merge, split, annotate and redact PDF documents directly within the system, removing the need for separate third-party software licences.
• Automated renewal workflows
  • Triggers tasks and reminders automatically from policy data to keep renewal schedules on track without manual follow-up lists.
• Audit and compliance framework
  • Aligned with ASIC, IBCOP and APRA standards, with unchangeable file notes, comprehensive audit trails, SOC 2 Type 2 compliance and automated 7-year data retention.