Knowledge base

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JAVLN Officetech (6)

User guides and knowledge base for JAVLN Officetech users and admin.

Locked out? Reset your MFA here (1)

Request MFA/2FA authentication reset - for a user

JAVLN Officetech set up spells (3)

JAVLN Officetech user guide: wizard edition (17)

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JAVLN Officetech (Desktop) - OT3 and OT5 User Guides (3)

Release notes (1)

February Release 2026

Service Updates (6)

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JAVLN Platform (8)

User guides and knowledge base for JAVLN

Dashboard and navigation (3)

Client and prospect management (2)

Policy lifecycle management (3)

Accounting and payments (2)

Claims management (1)

Extended logic for the “Date of Loss” validation behaviour

Standard Broker Renewal Reports

User administration (5)

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Help and support (4)

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Help Desk (1)

General User Information (1)

Cracking the Case: How to Write a "Golden Ticket" for Faster Support!

Couldn't find what you're looking for?

If you need a hand, our support team is happy to help. Reach out at helpdesk@javln.com