Cancel Batch

Created by Eric Groves, Modified on Mon, 15 Sep at 10:25 AM by Eric Groves

Cancel Batch

Overview

The ability to cancel (and reverse) a single posted transaction has now been extended to both batch payments and batch receipts. This is particularly useful in those cases where an incorrect amount was receipted or paid and it is preferable to cancel the whole group of transactions and reissue it for the correct amount, instead of proceeding with multiple cancellations for individual transactions.

In Use

The new CANCEL BATCH button can be configured to appear in multiple JAVLN screens but the most common scenario would be to have it in the search screens.

Here we will demonstrate the steps to cancel a batch payment , but the same process applies to either (batch) payments or receipts. Simply start the correct process by choosing the appropriate search screen.

In case of a Batch Payment that needs to be cancelled, select the Batch Payment search from the workflows menu.

The Batch payment screen will be displayed. The default option presented for the status will be “Entered” but only posted batches can be cancelled. For this reason it is possible to filter out the list of batch payments recorded in the system by selecting “Posted” in the dropdown.

Once the batch to be cancelled has been found, select it via the radio button at the left of the entry and click the CANCEL BATCH button.

The Cancel Batch screen will be displayed and it will include a summary of the policy transactions that were processed as part of the batch.

To progress with the cancellation, select the mandatory cancellation reason from the dropdown.

The “Cancellation Reason” options are maintained via a System List (Admin>Lists>System Lists => CancReasonReceiptPayment.

Additional reasons can be added (alongside the standard ones) via the green plus button at the far right. Custom reasons can be deleted (if not in use) via the red X button.

Once completed, click CONFIRM.

A message advises the user of the successful cancellation of the transaction associated with the policies.

Click FINISH to return to the dashboard.

When performing a Batch Payment search for this batch, it will now have a status of “Cancelled”

Each policy transaction present in the batch will now be reversed. A transaction for the opposite sign has been created, as shown when performing an individual search.

When displaying the original individual transaction this will clearly state that it has been cancelled.

And similarly, a cancellation section is available in the details area of the opposite sign transaction.

Clicking the coloured link of the (individual) transaction,

A transaction pop-up will be displayed, summarizing the details. A link for checking the cancellation note is also available here.