Quote Generation

Overview

When a client wants to find out how much new cover will cost, or when you wish to create a new policy, you will start creating a new quote.

All new policies begin as quotes. This is the only way to create a new policy.

To start a new quote, you can use the Workflows button in the sidebar, and in the Quote to New Business section, click on New Quote.

This drop-down menu allows you to choose which type of policy you would like to quote on.

Once selected, JAVLN will automatically move onto the Client Search page.

Conducting a client search first, speeds up the process if the client is already in the system and reduces the likelihood of creating duplicates.

Start typing in one of the search fields and then click the search button.

The results will appear on the right.

If the client is not found, you can create a new one by pressing the new client button. If the client is found but their details need to be updated, click the update client button.

Refer to the Operating with Clients videos to know more about creating and maintaining client records.

If the client is found and their details are correct, click the new quote button.

Multiquote Navigation

The quote is progressed through several steps. Each step corresponds to a specific screen also called a tab. 

You are guided through these steps via the next step button in the Action Bar.

Each one of these steps will have one or multiple subtabs, where the relative quote details are entered.

Later in the quoting process, once all the mandatory fields are filled-in it is possible to switch tabs as required to add or update information in many different fields before saving and issuing the quote.

Although progress is saved when clicking the next step button or when selecting a specific tab, it's a good habit to save at least once on every screen.

Policy Tab 

The Details subtab in the Policy tab is where the basic information of the quote is entered.

Fields with a red asterisk are mandatory.

Depending on the screen and on configuration, some fields may appear already pre-filled, like these dates or these dropdowns in the Intermediary area.

Questions that appear here are general questions applicable to the whole policy or to the Client, such as Policy Declaration, Disclosure, or Authorisation questions.

When done, click save. 

Additional subtabs are available here, like policy clauses and comments.

Policy clauses relative to the whole policy can be added here. They can also be auto-applied if so configured.

Clicking the comments subtab will open up a side panel to create a ‘Comment’, ‘Task’ or a ‘pop-up’ note for this quote.

Insurers Tab

Clicking “next step”, the insurers’ screen will be displayed. 

In this example the commercial motor vehicle policy contract is composed by a single basic policy, but if the selected policy contract includes multiple basic policies, each basic policy will appear here as a specific product. 

A list of all the Insurers available for the selected product is displayed and it is possible to include them in the quote simply by selecting the ones we intend to quote with.

Select the desired wording for each insurer from the ones available in the dropdown.

When clicking save, the selected insurers will be validated and the relative FSR rating will be retrieved from the Carrier configuration and displayed.

Carriers that don’t have a current FSR will be displayed with a “Not Provided” label.

Risks Tab

The risks tab is where details about the item to insure are entered and maintained.

Click the green plus button to add the first item. 

The item can be named directly here, or renamed after its creation. The item card will be updated after clicking save.

Fill in the details.

The address can be inherited from the client record, and the questions associated with this risk item will be displayed. 

Complete as appropriate. 

Mandatory fields are displayed with a red asterisk. A validation error is displayed when left empty.

The Covers subtab is where you choose the Categories of Cover and/or Policy Extensions which apply to this item and where you can enter details such as the sum insured and  its  description.

The other tabs displayed here will vary according to the policy contract you are quoting on and its specific configuration.

The Third Parties tab is where information is maintained about interested Third Parties (banks, for example) who are associated with the item insured.

Third party information can be stored at policy level and/or item level. Item level like in this example, is useful when different items may have different interested third parties. eg. different cars for a business  or in a family, whilst using third parties at Policy level is useful when all items have the same interested third parties.

Click the green plus button to add a new Third Party and select it from the dropdown. Repeat the process to add more third parties, or click the red x button to remove the unnecessary ones.

The next tabs are product-specific tabs and will differ based on what ‘Policy Contract’ you are quoting on, so a home or Contents policy will have ‘Loss History’ and ‘Named Items’ tabs, whereas this commercial Motor has ‘Driver Details’ and Named Items enabled.

The Driver Details subtab is where information about specific drivers is maintained.

The left portion of the area lists the Named Drivers.

Click the green plus button to add a new Named Driver. Multiple named drivers are allowed. Click the red x button to remove the unnecessary ones.

Fill in the details. Once saved, the ‘Licence Type’ and ‘Incidents’ section of the tab becomes enabled. Fill-in as appropriate.

The named items section is where specific items are listed. When added via the green plus button, the item type is selected from a dropdown. These types are configured as a system list in JAVLN and can be customised during the implementation or by request. 

Enter the amounts for value and sum-insured and the valuation date. 

For supported named items, a summary of the sublimits offered by the different insurers may be displayed on the right.

When done, click save and next step.

Questions Tab

When first landing on the ‘Questions’ screen, the questions coming from all the selected insurers are presented.

When an Insurer is selected, the questions are filtered, the box surrounding that insurer will be highlighted in yellow, and the Insurer Wording will be displayed at the top of the screen. 

If there are common questions across multiple insurers, this is signalled in the yellow card on the left and when an answer is already selected, this will be kept valid for the next insurer.

Once you have entered all the required information, click Next Step.

Wordings Tab

The ‘Wordings’ tab is an extension of the ‘Risks’ tab and is insurer-specific; the ‘Risks’ tab contains all the ‘Covers and Extensions’ that apply to a particular insurer, and you can view and compare these by clicking on each insurer box.

The ‘Risk Cover’ section is broken down into two areas - ‘Standard Risk Cover’ and ‘Optional Risk Cover’, depending on whether insurer-specific covers or extensions are included in the selected wording or available at additional cost.

The associated extensions are shown by clicking the plus icon or the coloured text for the cover.

Select the appropriate ones for each insurer.

If supported by the wording, changes to the default excess can also be recorded here, by simply clicking the edit checkbox and modifying the deductible amount. 

The named items list will be proposed again under the named items section and any named items that are excluded or not covered with the selected insurer wording will be highlighted here.

Similarly to named items, the named drivers section will inherit what is recorded in the risks tab, with an additional checkbox to record the driver as the named driver.

The risk clauses section is where specific clauses related to the wording can be added, such as conditions, inclusions, and exclusions.

When complete, click next step.

Compare Tab

The Compare tab is where all the financial details are entered and stored. 

When using multiple insurers, a summary for each one is presented here. 

When first landing on this page, all values will be zero, and a ‘not quoted’ label informs that no amounts or financial details are currently present.

To start, you can either click the details subtab and select one of the insurers displayed here, or you can click the details button for the first insurer you are quoting with.

In either case, the insurer you are currently quoting with is displayed within a yellow frame.

This screen is where all the details provided by the insurer are entered. Mandatory fields are marked with a red asterisk. 

Complete with the Insurer reference number and with the dates. 

These will be saved alongside the financials of the quote and the expiry date will be used to mark the quote as expired, when opened again outside of its validity period. 

The premium subtab is where a recap of the item, complete with cover and extensions are displayed. The main premium is also entered here. 

If needed, this can also be populated using a rate  of the sum insured.

Clicking outside the field will validate the values entered and several other amounts will be updated accordingly. 

The other fields in this area will display the result of the calculations determined by the product configuration and will be kept greyed out when non-editable.

If so configured, some of these values can still be manually overridden here.

The override checkbox for the carrier commission is an example. When ticked, the commission rate becomes editable, and a small calculator may be displayed to transform any specific amount into the corresponding rate. 

To do so, simply enter the premium and the commission amount agreed with the insurer. 

The new rate will be calculated, and by clicking set, this will be transferred to the appropriate fields, updating the values. 

This is an easy way to accommodate for any differences, either roundings or a one-off difference from the standard agreed percentages.

The special fee adjustments section is where specific fees can be added. 

Clicking the green plus button, a new entry is presented, and the appropriate fee can be selected from the dropdown. 

Fees added under the Broker tab will be credited towards the company’s income, while insurer-specific fees recorded under the Insurer Fees subtab will be credited to the Insurer.

Fees for both Insurer and Brokers can be configured to be manually or automatically added, with pre-loaded amounts or fully editable, offering great convenience, flexibility and ease of use.

If the fields are editable, complete them as appropriate and don’t forget to click save.

Saving the progress at this stage, will allow the summary section at the bottom to be refreshed with every financial detail entered up to here.

While GST is usually already included in the summary, the amounts due for other taxes are entered in t

The Tax configuration subtab displays a summary of the applicable taxes and levies, and at which level they are applied, either on the cover, relative extensions or at Item level.

Taxes configured to be fixed amount are editable here and, if configured as overrideable by the user, taxes calculated as a rate can also be modified here.

Once satisfied with all the relevant taxes, click save. This will refresh the summary at the bottom of the screen, providing the updated overview of the financials.

Navigating back to the summary subtab, the summary box for this insurer will also display a recap of the values with the status of “Quoted”.

The same process explained for the first Insurer quote can now be repeated for the second one, using the details they returned.

Click the relative details button, or progress to the details subtab and select the other insurer. Repeat all the steps for premium, fees and taxes and enter the values received from this insurer.

Once all the details are complete, the quotes can be progressed further by clicking the confirm quote button.

The select button becomes active for confirmed quotes. 

Selecting one of these and saving the screen, it is now possible to progress to the last step, either by clicking directly on the Confirm tab or by clicking the next step button. 

Also note how the issue button is now active, to quickly issue this quote without any further review, for those cases where no check on financials are required or when it is required to quickly print a quotation.

Confirm Tab

The confirm tab is where the last details are checked before issuing the quote to be sent to the client for review.

Together with a summary of policy settings, Agent and Client, the client’s payment method and payment terms can be updated in this area.

Settings for all the available payment methods associated with the client are available here and the default settings are inherited from the Client record and from the Client profile.

The Commission subtab shows the commission the Agent will earn if this quote is accepted, and it is possible to drill down to cover or extension level if specific percentages are configured. 

The Financials subtab displays a breakdown of the Premium and Income Details for the quote selected in the compare tab.

This screen is a great way to preview the financial aspects of the quote,  especially as these values can be viewed before a quote is accepted.

The detailed view can be toggled from a single overview that includes all the policy transactions to a split view of policy level transactions (such as fees), followed by an additional view of the financials associated with the company premium, grouped by Basic Policy and by Item.

The amount for the client to pay is shown at the bottom of the rightmost column.

All the information is read-only and cannot be changed here.

The summary view will offer a simplified version of the Financials, letting the focus be on what will be owed to the insurer, what will be paid to agents or to other parties, and the resulting transactions in the company’s income account.

When you are satisfied with the financials, the quote can be issued using the issue button in the Action Bar. 

The issue quote screen will confirm the validity period of the quote and will offer the links to run the relative documents.

The action bar buttons in this screen will allow you to update this quote, if some details have to be changed, or to accept the quote transforming it into a formal in-force policy that can not be deleted or amended, unless cancelled or endorsed.

If configured, an unsuccessful button may be available for those cases where it is necessary to record this quote as officially refused or declined, preventing it from being reissued and accepted at a later date. 

Quotes that are not accepted yet, can be reopened at a later date via a quote search.

If the quote was saved, but was not issued, it will be displayed with a status of “created”, whilst a status of “issued” is displayed for issued quotes.

Both these types of quotes can be selected and reopened in update to be completed, re-issued and accepted.