What do I do if a user inadvertently cancels a policy?

If a policy is canceled by mistake, most systems don't have a simple "undo" button. The standard practice is to reissue the policy as a new one. This ensures that a valid, active policy is created while maintaining the integrity of the system's records.

Steps to Reissue a Policy

1. Recreate the Policy:

   • Start a new quote.

   • Use the "Copy" option to duplicate the version of the policy that was active just before the cancellation. This action saves you from manually re-entering all the policy details and ensures the new quote is an exact replica of the old one.

2. Follow New Business (NB) Process:

   • Treat the new quote as a new application.

   • Proceed through the standard New Business process, which typically involves underwriting and final approval.

3. Issue and Accept:

   • Once the new policy is approved, issue and accept it. This final step makes the policy active again.

This methodical approach guarantees that all necessary information is carried over and that the new policy is valid and officially on record.