Following a role change or deployment of new features, sometimes users may experience caching issues

JAVLN: How to Hard Refresh Your Browser

If you're experiencing strange behavior in JAVLN after a new feature deployment or a role change, it's likely a caching issue. Your browser stores temporary files (the cache) to help pages load faster, but sometimes these files can become outdated. Performing a hard refresh forces your browser to download the latest version of the JAVLN page, resolving these issues.

Instructions for Hard Refresh

The method for a hard refresh varies slightly depending on your browser and operating system. Here are the common key combinations:

Google Chrome, Mozilla Firefox, or Edge

• Windows: Press and hold Ctrl and press F5 (or Ctrl + Shift + R).

• Mac: Press and hold Cmd and Shift, then press R.

Safari

• Mac: Press and hold Cmd and Option, then press E.

• Alternative: From the menu bar, go to Develop > Empty Caches. (If you don't see the Develop menu, you'll need to enable it in Safari's preferences under Advanced.)

What to Do If the Problem Persists

If a hard refresh doesn't fix the issue, you may need to clear your browser's cache completely. This is a more thorough process that removes all temporary files. The steps for this are also in your browser's settings.

If you're still having trouble after clearing the cache, please contact the IT Helpdesk and provide the following information:

• A detailed description of the problem.

• The steps you've already taken (e.g., "I've tried a hard refresh and cleared my cache").

• Your browser name and version (e.g., "Chrome version 123.0.1234.56").

• Your operating system (e.g., "Windows 11" or "macOS Ventura").